Dispatch Answering Services
Providing around the clock services for your customer is incredibly valuable to your business but it can also be costly, often too much for a business to justify. As an alternative, our dispatch answering service offers flexible options to meet your business needs.
Rather than staff a team of dispatchers to be on-site 24/7, our services can be turned on and off based on your needs. For example, businesses looking for help during peak hours or only during nights and weekends can use our services during these times when their office staff is not available.
Every Penny Counts
While everyone is working at the office with customers, you may find that stopping to answer calls is time-consuming, affecting your team’s workflow, and keeping you away from your customers for too long. If calls are going to voicemail, you can have our dispatch services pick up these calls so your on-site team can stay focused on nurturing those in-person relationships.
During your after hours, in the event of an emergency, your customer may want to reach out to get information about your services. We believe that every missed call is a missed opportunity for a new client. If you do not answer the phone, most people will just call another vendor or business, possibly leading the missed opportunity to choose your competition. This is why we offer 24/7 service.
We do it your way
When you partner with our experienced team of phone representatives, we will follow the protocol established by your business. This includes selecting the greeting for every call, the procedure to be followed, how you would like calls wrapped up and everything in between. Our highly trained team of dispatchers is prepared to take it from there. Over time, adjustments can be made if you find that is necessary in order to maximize the benefits to your business.
Emergency/After Hours Answering Service
If you find you only require assistance for emergency/after-hours calls, we offer this service as well. Our emergency/after-hours answering services are here to help your team be successful even when your doors are closed for the day by making sure your customers always feel valued. Let us work when you are not available to.