Physician Answering Services
Our team understands how important it is for your medical facility to answer your patients’ phone calls in a professional and caring way. Your patients rely on your expertise and care for the most valuable of assets, their health. Most patients who reach out to you during business hours are looking for help with simple problems, such as scheduling an appointment or calling in a prescription. Patients who call after hours, are often facing emergencies or are concerned about an upcoming procedure. This can be especially trying for physicians who want to provide the utmost care to their patients but cannot be available 24 hours a day. An answering service can offer the balance your practice needs to maintain optimal customer service without having to staff the office 24 hours a day.
Real specialists answering the call
Anyone who has been a patient understands how frustrating it can be to “speak” with an automated machine. Thanks to our answering service for physicians, your callers will be happy to hear a live person, listening to their concerns and providing real outcomes and solutions.
It is said that 9 out of 10 patients who go through bad customer service will never return to the same place. Furthermore, in most cases, they will share their experience with their family and friends.
Our answering service for physicians will guarantee your business the success it deserves.
Physician Answering Service Benefits
There are many benefits for your medical establishment as a result of using our physician answering service:
- We do our job your way. Our system is designed to work exactly as you wish it to; we will always follow your directives.
- Our professional agents are trained and ready to speak with your patients and note down important information so that your employees can do the rest.
- You choose how you wish to be contacted by our staff. No matter how you wish to receive patient information, we will ensure that everything is done your way.
- Our agents will gather 100% accurate information from the patient, each time. This will guarantee a smooth process for your staff and the patient, each time.
- Above all, thanks to our physician answering service you and your staff can focus on the patients in your office.