Live Appointment Scheduling Services
Do your customers want an easy way to manage and schedule their appointments, regardless of time of day?
Does scheduling appointments for your patients or customers take up a lot of your staff’s time?
Making appointments for routine medical care or for household repairs can be difficult during business hours since most people are not able to leave their job to make personal calls. Furthermore, sometimes, there’s added wait time and other factors making the appointment scheduling service take even longer. Offering your customers the flexibility to call whenever they can, improves customer experience and develops trust between you and your customers.
With our appointment scheduling service, you can rest assured that every single person who contacts your office will have an appointment scheduled for them in a timely manner. Our trained operators are ready and waiting to answer the phone for you whether it’s day or night.
How It Works
- We’ve designed our appointment scheduling service to be easy and efficient to use for you and your staff.
- We schedule the appointments using a database that you and your team have access to. We can also cancel or reschedule appointments based on your customer or patient needs.
Benefits Of Using Our Appointment Scheduling Service
- View appointments in real time – Gone are the days of flipping through an appointment book. If our staff schedules an appointment for you, the system will be updated in real time so there is no chance of double booking. When the next caller requests a given day and time, you’ll know if that time slot is available in real time.
- Reminders – We can schedule a reminder SMS or email to remind your customer or patient of their upcoming appointment. If you prefer a little bit more of a personal touch, a call can be made instead. Our services can be adjusted to fit your unique business needs.
Live Appointment Scheduling Services
Our live appointment scheduling services provide exactly that. We supply your business with trained professionals who answer the phone promptly, greet callers using your specific brand guidelines, and schedule appointments directly into your existing software. We take the time to learn your scheduling rules, preferred buffers between appointments, and specific intake questions. By providing a seamless booking experience, we help you capture more leads, improve customer satisfaction, and keep your daily operations running smoothly.
Medical Appointment Scheduling Service
Ability Messaging offers dedicated medical appointment scheduling services designed to alleviate the pressure on your in-house team. Our representatives act as a direct extension of your medical office. We handle incoming patient calls with empathy and professionalism, scheduling routine check-ups, follow-up visits, and consultations directly into your calendar. We prioritize accuracy and patient privacy, ensuring that sensitive information is collected correctly and securely. By delegating your calendar management to us, your on-site staff can dedicate their full attention to the patients sitting in your waiting room.
Trades Appointment Scheduling Service (Plumbers, HVAC)
For plumbers, electricians, HVAC technicians, and other home service professionals, a missed call is a missed job. Our trades appointment scheduling services ensure that you capture every single emergency request and routine maintenance inquiry. We dispatch calls according to your specific protocols, categorizing urgent emergencies versus standard quotes. We can integrate with your field service management software, placing jobs directly onto your technicians’ routes. You get to stay focused on the job at hand, knowing that your calendar is being filled with new jobs by a reliable support team.
Virtual Receptionist Services for Small Businesses
Our virtual receptionist services for small businesses provide the perfect balance of professional customer service and administrative support. We do much more than simply take messages. Our team actively qualifies leads, answers frequently asked questions about your pricing or services, and utilizes our comprehensive appointment scheduling services to book clients directly onto your calendar. You gain the professional image of having a dedicated front office staff without the overhead costs of hiring, training, and providing benefits to a full-time, in-house employee.
How it works
Initial Consultation
Custom Scripting and Integration
Go Live
Frequently Asked Questions
An answering service modernizes the traditional role of a front desk receptionist. Typically, it oversees incoming calls for a business, encompassing tasks like scheduling or modifying appointments and delivering essential business details such as operational hours or available services. In certain scenarios, this service extends to managing customer service inquiries and facilitating product sales over the phone.
How can we be of service to you?
How soon can we get you started?
Usually within 2 days. However, same day service may be available, if needed.
What are the costs to you?
Our rates are based on the volume of calls taken for your company. We customize our rates to meet your budget and expectations. Basic service fees start as low as $20 for 24 hour coverage.
Who do we answer for?
How can we save your money?
Full-time staffing is not cost-effective for most businesses, large or small. By hiring us to handle the after hour calls, you can provide your clients with 24¬hour service at a fraction of the cost.
When are we available to you?
We can provide almost any level of service…full-time, evening, weekend, vacation, temporary, or as needed. We are here for you 24-7.
Let’s Get Connected