Emergency Answering Services
There are many reasons that your business may need an emergency answering service.
For medical professionals, it could be to handle incoming calls late at night from your patients who are not sure if they should go to the emergency room or who have questions about a medication. For service contractors, it can be assessing a customer’s need for an immediate visit to their home or scheduling an appointment for the next business day. Regardless of your industry, properly handling emergency calls is of the utmost importance.
As business owners, it is impossible to be available 24/7 in the event an emergency arises for one of your customers. Hiring additional staff members to be available in the case of an emergency call requires additional budget and may become unrealistic for your business over time.
Many businesses that receive emergency calls leverage our emergency answering services to help them find balance in being both available and maintaining a normal work schedule.
Our emergency answering services provide many benefits including:
After-Hours/Dispatch Answering Service
Following your protocol, we will ask the right questions to determine the nature of your callers’ emergency. The advantage to an after-hours/dispatch answering service is that once we gather all of the pertinent information, we will contact you to discuss the matter and you can make the decision about what the next steps should be.
Highly Trained Operators
Our experienced and trained phone representatives will assist you and your callers, no matter the reason for the call. Our operators are trained to remain calm even in the face of an emergency in order to provide optimal customer care.
Appointments
Our trained phone representatives understand that appointments need to be made in an orderly and efficient manner. This helps to ensure that both you and your customer have a pleasant experience. Per your directives, our staff will make sure to gather all the necessary information at the time of scheduling and will also relay any important information to your customers at that time.
Why choose Ability Messaging?
Our operators are highly trained to remain poised under pressure. We follow your exact protocols to escalate critical issues to your on-call staff while filtering out non-urgent messages for the next business day. By partnering with Ability Messaging, you protect your reputation, increase customer loyalty, and guarantee that help is always just a phone call away.
Tailored solutions for critical situations
Medical Emergency Support
Ability Messaging operators are trained in HIPAA compliance, ensuring that sensitive patient data is protected at all times. We carefully screen incoming calls based on the medical criteria you establish. If a patient is experiencing a genuine medical emergency, we immediately contact your on-call physician or medical staff. We ensure the message is delivered promptly and accurately, allowing your medical team to provide life-saving advice or direct the patient to the nearest hospital.
Dental Emergency Support
We work closely with your dental office to outline what constitutes an after-hours emergency. Whether it is a lost crown, a severe infection, or dental trauma, we gather all the necessary symptoms and patient information. We then route the details directly to your on-call dentist via phone, text, or pager, depending on your preferred communication method. This seamless process helps you retain patients and build a reputation for outstanding, compassionate care.
Services Emergency (Plumbing, HVAC, and more)
Ability Messaging supports plumbers, HVAC technicians, electricians, and property managers. When a distressed homeowner calls, our operators quickly identify the severity of the issue. We collect the caller’s location, contact information, and a detailed description of the problem. If the situation requires immediate dispatch, we contact your on-call technician right away. This rapid response prevents further property damage for the customer and drives significant revenue growth for your business.
How our process works
You set the rules
We answer the call
We screen and dispatch
Frequently Asked Questions
An answering service modernizes the traditional role of a front desk receptionist. Typically, it oversees incoming calls for a business, encompassing tasks like scheduling or modifying appointments and delivering essential business details such as operational hours or available services. In certain scenarios, this service extends to managing customer service inquiries and facilitating product sales over the phone.
How can we be of service to you?
How soon can we get you started?
Usually within 2 days. However, same day service may be available, if needed.
What are the costs to you?
Our rates are based on the volume of calls taken for your company. We customize our rates to meet your budget and expectations. Basic service fees start as low as $20 for 24 hour coverage.
Who do we answer for?
How can we save your money?
Full-time staffing is not cost-effective for most businesses, large or small. By hiring us to handle the after hour calls, you can provide your clients with 24¬hour service at a fraction of the cost.
When are we available to you?
We can provide almost any level of service…full-time, evening, weekend, vacation, temporary, or as needed. We are here for you 24-7.
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