Special Offers

Client Login

Contact us today!

1-888-225-2311

Dispatch Answering Services

Efficient Dispatching

Providing around the clock services for your customer is incredibly valuable to your business but it can also be costly, often too much for a business to justify. As an alternative, our dispatch answering service offers flexible options to meet your business needs.

Rather than staff a team of dispatchers to be on-site 24/7, our services can be turned on and off based on your needs. For example, businesses looking for help during peak hours or only during nights and weekends can use our services during these times when their office staff is not available.

Let's Get Started
dispatch answering services

Every Penny Counts

While everyone is working at the office with customers, you may find that stopping to answer calls is time-consuming, affecting your team’s workflow, and keeping you away from your customers for too long. If calls are going to voicemail, you can have our dispatch services pick up these calls so your on-site team can stay focused on nurturing those in-person relationships.

During your after hours, in the event of an emergency, your customer may want to reach out to get information about your services. We believe that every missed call is a missed opportunity for a new client. If you do not answer the phone, most people will just call another vendor or business, possibly leading the missed opportunity to choose your competition. This is why we offer 24/7 service.

We Do It Your Way

When you partner with our experienced team of phone representatives, we will follow the protocol established by your business. This includes selecting the greeting for every call, the procedure to be followed, how you would like calls wrapped up and everything in between. Our highly trained team of dispatchers is prepared to take it from there. Over time, adjustments can be made if you find that is necessary in order to maximize the benefits to your business.

Emergency/After Hours Answering Service

If you find you only require assistance for emergency/after-hours calls, we offer this service as well.

Our emergency/after-hours answering services are here to help your team be successful even when your doors are closed for the day by making sure your customers always feel valued. Let us work when you are not available to.

Keep your operations moving forward

When your customers need immediate assistance, sending them to voicemail is not an option. A missed call can mean a lost job, a frustrated patient, or a delayed emergency response. With Ability Messaging, you get a dedicated dispatch answering service that seamlessly connects your callers with the right personnel on your team.

Whether you need routine scheduling or an emergency dispatch answering service to handle after-hours crises, our Bakersfield-based operators are trained to represent your business with professionalism and care. We filter out the noise, prioritize urgent requests, and dispatch the correct information to your on-call staff instantly.

Industry-specific dispatching solutions

Every industry has its own unique demands. That is why we customize our dispatching answering service protocols to match the exact needs of your business.

Medical Dispatch Answering Service

Patient health and safety cannot wait for regular business hours. Our medical dispatch answering service ensures that your patients can reach a compassionate, HIPAA-compliant professional at any time of day or night. We carefully screen incoming calls based on your specific criteria, ensuring that life-threatening emergencies are immediately routed to emergency services or your on-call physicians, while non-urgent messages are securely held for the next business day.

Trades Dispatch Answering Service (Plumbers, HVAC)

When a pipe bursts at midnight or an AC unit fails during a Bakersfield summer, your customers need help fast. Our trades dispatch answering service is designed specifically for plumbers, HVAC technicians, electricians, and other field service professionals. We capture critical details about the customer’s issue, determine the urgency based on your guidelines, and instantly dispatch the details to your on-call technician via text, phone call, or pager. You secure the job while your competitors are still sleeping.

Dental Dispatch Answering Service

Dental emergencies can be incredibly painful and stressful for your patients. Our dental dispatch answering service provides a reassuring voice for patients experiencing severe toothaches, broken teeth, or other urgent dental issues outside of your normal clinic hours. We gather the necessary patient information, assess the situation using your custom call scripts, and contact your on-call dentist, so your patients receive the timely care they deserve.

Dispatch Answering Services for Small Businesses

You do not need to be a massive enterprise to benefit from professional call handling. Our dispatch answering services for small businesses give you the resources of a fully staffed reception desk without the overhead costs. Whether you run a property management company, a towing service, or a local IT support firm, we ensure your client requests are routed to the right team member promptly. You can focus on growing your business knowing that your inbound communications are in expert hands.

How our dispatch process works

We answer promptly

Your customers call your dedicated number, and our trained operators answer quickly, using your company’s name and preferred greeting.

We gather critical information

We follow your customized script to collect essential details, determine the urgency of the situation, and reassure the caller.

We dispatch to your team

Based on your specific on-call schedule and preferred contact methods, we immediately route the information to the appropriate staff member so they can take action.

Frequently Asked Questions

An answering service modernizes the traditional role of a front desk receptionist. Typically, it oversees incoming calls for a business, encompassing tasks like scheduling or modifying appointments and delivering essential business details such as operational hours or available services. In certain scenarios, this service extends to managing customer service inquiries and facilitating product sales over the phone.

How can we be of service to you?

It would be a pleasure to have you as a customer, and we’re confident you’ll be pleased with our service. Call us anytime, and we’ll talk it over. Calling our dispatch answering service means that you’ll always be accessible to your clients, and it provides a sense of security and assurance for them.

How soon can we get you started?

Usually within 2 days. However, same day service may be available, if needed.

What are the costs to you?

Our rates are based on the volume of calls taken for your company. We customize our rates to meet your budget and expectations. Basic service fees start as low as $20 for 24 hour coverage.

Who do we answer for?

We can provide service for almost anyone. Our clients range from medical practitioners to small businesses to international corporations with a multitude of locations. No company or profession is too small … or too large. References based on business classifications are readily available. Our 24-hour live answering service will guarantee that your customers always have access to someone who can assist them.

How can we save your money?

Full-time staffing is not cost-effective for most businesses, large or small. By hiring us to handle the after hour calls, you can provide your clients with 24¬hour service at a fraction of the cost.

When are we available to you?

We can provide almost any level of service…full-time, evening, weekend, vacation, temporary, or as needed. We are here for you 24-7.

Let’s Get Connected

Call Us: 1-888-225-2311

I understand this form is for potential customers only.(Required)